Privacy Policy

At The Denture Clinic, we take the privacy and confidentiality of our patients seriously. This privacy notice explains how we collect, use and protect your personal information when you contact us or receive treatment from us.

Information we collect

To provide you with appropriate denture care and treatment, we may collect and hold information including:

• Your name, address and date of birth
• Telephone number and email address
• Your dentist's name and dental practice
• Relevant medical and dental history
• Information relating to your appointments, treatment and dentures
• Treatment plans and other relevant information provided by your dentist
• Consent forms and other records relating to your care
• Correspondence between you, our clinic and, where appropriate, your dentist

Medical and dental information is treated as confidential health information and is handled with particular care.

Why we use your information

We use your personal information where necessary to:

• Provide denture consultations, treatment and ongoing care
• Assess your suitability for treatment and provide safe and appropriate care
• Maintain accurate clinical and treatment records
• Contact you regarding appointments or your treatment
• Communicate with your dentist where necessary, including obtaining or discussing treatment plans
• Deal with questions, concerns or complaints
• Meet our professional, regulatory and legal obligations

Our lawful basis for using your information

We only use personal information where we have a lawful reason to do so under UK data protection law.

Where we process information concerning your health, we also ensure that an appropriate condition for processing health information applies under UK GDPR and the Data Protection Act 2018, including where processing is necessary for the provision of health care or treatment.

Consent to dental or denture treatment is separate from consent under data protection law. We will seek your consent for treatment and for disclosures where this is appropriate.

Sharing your information

We respect the confidentiality of your information and do not sell your personal information.

We may share relevant information with your dentist or dental practice where this is necessary for your care, for example to obtain or discuss a treatment plan.

We may also disclose information where we are required to do so by law or where necessary to comply with our professional or regulatory obligations.

Where other organisations provide services to us that involve handling personal information on our behalf, we require appropriate safeguards to protect that information.

How long we keep your information

We retain patient and clinical records for as long as necessary to meet our clinical, professional, legal and regulatory obligations.

Records are securely disposed of when they are no longer required.

Keeping your information secure

We take appropriate steps to protect personal and health information against unauthorised access, loss, misuse or disclosure. Access to patient information is limited to those who need it for legitimate purposes.

Your rights

Under data protection law, you have rights regarding your personal information. Depending on the circumstances, these may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to restrict or, in certain circumstances, erase your information
• Object to certain uses of your personal information
• Withdraw consent where we are relying specifically on your consent

Some of these rights are subject to legal and professional requirements concerning the retention of clinical records.

Contact us

If you have any questions about this privacy notice or how we use your personal information, please contact:

The Denture Clinic
Telephone: 01843 600789
Email: clinicmanagerdentureclinic@gmail.com

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information is available from the Information Commissioner's Office.

Cookies Policy

This is the Cookie Policy for The Denture Clinic, Canterbury, accessible from https://www.dentureclinicincanterbury.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator.

The Cookies We Set

• Site preferences cookies

  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read the Cookies Policy article.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• By visiting our contact page.